Refund Policy
Effective Date: October 18, 2024
Hangonpuukko FI2507368-7 is committed to ensuring that you are satisfied with your purchase. If for any reason you are not satisfied with your order, you have the right to return it under the terms outlined below.
Right of Withdrawal
You have the right to withdraw from your purchase and return the product within 14 days of receiving it, in accordance with Chapter 6 of the Finnish Consumer Protection Act (38/1978). The right of withdrawal applies to unopened and unused products. The product must be in the same condition as when you received it and in its original packaging.
Please note: The right of withdrawal does not apply to products that have been opened or used, as these cannot be resold for hygiene and safety reasons.
Return Conditions
To return a product, please contact us at store@hangonpuukko.fi with your order number and a description of why you wish to return the product. We will provide you with instructions on how to return the product.
Returns must be made within 14 days of notifying us of your withdrawal.
Refunds
Once we have received and inspected the returned product, we will notify you if your refund has been approved. If approved, we will refund the full purchase price, including any shipping costs, within 14 days. The refund will be made using the same payment method as the original transaction, unless otherwise agreed.
Exceptions to the Right of Withdrawal
The following products are excluded from the right of withdrawal:
- Products that have been opened or used.
- Products that are custom-made or tailored to your specifications.
Sales Excluding Belarus and Russia
Our refund policy applies to sales within Finland and EU countries, excluding Belarus and Russia. We do not ship products to these countries and do not accept returns from them.
